If not then just return the thing, why put off buying one just because you read about idiots who like to bash what they can’t afford.

Thanks so much for the negative reviews. The criticism is consistent enough between the various sites that I think the Dyson is all hype and no substance.

I will look for something European-made because I think their consumers still have standards. Or at least higher ones than North Americans.

Likewise, the “no loss of suction” claim appears true … to a point. The small model has a very low volume dust cup, which collects a LOT of carpet hair, dust, and fiber very quickly — a testament to the unit’s power. But that also means emptying the cup after vacuuming even one good-sized area rug, or one to two rooms. And now, the unit has clogged. I found this site looking for solutions. There’s suction at the nozzle closest to the motor, and it looks like a little tiny tube near the side of the unit is full of hair. Not sure exactly how to clear it out, although I’m sure there’s a way. I’d also agree that, with the exception of the very sturdy “ball,” the grade of plastics used in the unit is not great. Everything has a brittle, ultra-light feel that does not inspire confidence, and even on first use, the “on” button was so wobbly that it can take a few tries to depress it correctly.

Bottom line: This vacuum cleans very well, is easy to use overall, and includes several excellent engineering ideas. But it is in need of better materials and execution, and the price is on the high side. I would recommend the small “Ball” for smallish houses with these caveats.

First and foremost, a $400+ upright vacuum that doesn’t go flat and doesn’t fit between the legs of most chairs, that’s just ridiculous. Good luck vacuuming under your bed with this vacuum; you will be on your hands and knees with an attachment in hand. They are made of low end ABS plastic while most other high end vacuums use Polyoxymethylene (POM for short, or Delrin, which is DuPont’s trademark); this is why so many people complain about parts breaking off. They clog easy, in the worst possible places where it’s impossible to get to the clog without taking the dam thing apart. Emptying the thing is OK at best, dirt always gets stuck in the parts that hold the canister, and those parts are a pain to clean. Customer support SUCKS to say the least, they will do anything they can to avoid fixing their product, like tell you the warranty is VOID because you used it for a commercial application (and they assume this because?). Dyson is the perfect example of great marketing, they took good technology, put it in a cheaply made and aesthetically appealing product and shoved it down everybody’s throats…. and it worked! Oh and don’t forget, they are made in Malaysia. I own a SEBO, it goes totally flat, I can vacuum under most anything, I rarely move furniture around because it fits under or between most anything and it’s made in Germany, not Malaysia. Not saying get a SEBO, just saying DON’T GET A DYSON!

I gifted 4 of them last Xmas, Since I have had to return all of them for repair – 2 of them had the plastic at the base break and the other 2 kept breaking where the handle pulls out of the top.

Dyson says from an engineering prospective nothing is wrong.
I cant be the only one who has had to send them back more than once. In fact one of them broke the first time it was used- “RIGHT OUT OF THE FRIGGIN’ BOX”
Dyson said it was due to the units age? They claim the plastic had dry rot, WTF, Google DRY ROT – Idiots…

It was not even 1 year old from time of manufacturing.

BEWARE DYSON – PLEASE CONTINUE TO POST SO OTHERS DON’T FALL PREY ..

P.S For all the people who thinks it’s great!

Try using it more than once a month and you will see what people who actually use the POS are talking about. If you only use a vac once a year it’s prob a great vac.

Try to find on older Tristar or a Compact vacuum. You can buy parts anywhere for them.